FAQ

RETURNS & EXCHANGES

All sales are final. Please verify the correct item size has been selected before completing the checkout process.  No refunds or exchanges will be offered.

WHEN WILL I RECEIVE MY ORDER?

Orders are processed and shipped within 5 business days from our warehouse. A confirmation email with tracking information will be sent when the order has been shipped. 

Orders being shipped to an address in the United States are mailed using USPS, and typically take 2-7 days to be delivered. Exceptions to this would be determined by events outside of our control such as weather, natural disasters or other unforeseen circumstances.

I RECEIVED AN INCORRECT OR DAMAGED ITEM

If you have received an incorrect item, please contact shopnicolinfo@gmail.com within 3 days of receiving the incorrect item. Please include a photo of the incorrect item with your email correspondence. If not reported within 3 days, a replacement/refund will not be issued.

We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer.

CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately, we are unable to change orders, however, we can cancel the order and issue a refund for the entire order.  This must be done before the order has shipped. We are unable to cancel an order once it has been shipped. To cancel an order, please contact us at shopnicolinfo@gmail.com immediately.